Behind the problems that routinely plague organizations, teams, and families, you’ll find people who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly—and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and performance plummets.

New research shows that these disappointments aren’t just irritating—they’re costly. They sap organizational performance by 20 to 50 percent and account for up to 90 percent of divorces.

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior draws from more than 10,000 hours of real-life observations to teach you the core management skills for achieving individual, team and organizational excellence.

By applying the book's step-by-step approach to dealing with motivation and ability issues, you'll be better able to solve problems, confront and manage gaps and ultimately achieve higher levels of performance.

If you walk away from disappointments or handle them poorly, the costs can be horrendous.

Learn one set of skills—that is, how to master crucial confrontations—and you can look forward to significant and lasting change in every problem you choose to confront in every domain of your life.

In short, learn how to master crucial confrontations and you’ll never have to give into your fears and walk away from a problem again.